Synergy Medical

Menu

FAQ

Frequently Asked Questions

Ask your doctor to call us directly and tell your claims manager that you would like to see us, give them our details and we can start working on your case. If you have an active Workcover or CTP case, rehabilitation assistance would be covered under your medical entitlements therefore there is no out of pocket expense for you.

Your Rehabilitation Consultant will contact you and arrange a suitable time and place to discuss your needs and conduct an initial assessment.

We will conduct other relevant assessments with you, depending on your situation and condition. After that, your rehabilitation consultant will work with you to develop appropriate rehabilitation plan and design a return to work plan in consultation with all treating parties involved.

For example, if your goal is to return to a suitable job, a member of the return-to-work rehabilitation team will decide, based on your circumstances, whether you should continue to do the same or similar duties with your old employer or find a new employer and doing different jobs if no suitable duties are available. During the process, members of the rehabilitation team will continue to work with all treating parties and will meet with you as needed to review your progress and reassess your needs until you achieve your goals.

We will conduct multiple assessments with you, including functional and workplace assessments, to identify the barriers preventing you from returning to work. Once this is determined, we will meet with you, your employer and all parties involved in your treatment regularly so that you can return to work safely.

We provide occupational therapy services related to workplace injuries, including functional assessments, pre-employment functional assessments, workplace assessments, activities of daily living assessments, suitable duties planning, case management services. We also provide rehabilitation counselling services, including vocational assessments, transferable skills analysis and job seeking assistance.

Most cases are referred directly by insurance companies, therapeutic practitioners (doctors) or employers or self nominations from clients. Please feel free to contact us and if want to know before making a decision regarding your referral.

Normally, all costs related to workers’ compensation and compulsory third-party claims are covered by the insurance company, unless there is any exceptional circumstance where your claim is not approved by the insurer.